Robsync

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Product Sales Policy

ORDER POLICY

  • All the orders can be placed through the website www.robsync.com or through contacting us at +91-9953-478-028/ sales@robsync.com
  • Once the order is placed, a receipt of order via an acknowledgement e-mail will be sent which will include the payment details/link as well. Once the payment is received the purchase of product(s) will be initiated.
  • After receiving the full payment, an email containing your login credentials and product details will be sent to you within 24 hours.
  • Though we always try to provide a perfect customer experience, Robsync cannot be held responsible for orders that do not get placed or get declined because of client framework issues (poor Internet connectivity, server downtime, external IP attacks, etc.).

DELIVERY POLICY

  • The final product will be ready with your unique ID, which will be sent to you within 24 hours.
  • The final product price includes GST and other taxes.
  • The estimated delivery time will be between 3-4 working days and may vary in case there are weekends/public holidays in between.
  • Do not accept the product(s) if the seal is broken.

INSTALLATION POLICY

  • The product package will contain all the essential drawings and manuals to make it convenient for you to install the product(s) by yourself.
  • In case you wish to get the installation done by us, it will be done on payable basis.
  • The Installation must be appropriate with respect to drawing provided by ROBSYNC.

EXCHANGE, REFUND AND RETURN POLICY

  • To issue the refund / return the product(s) / exchange the product(s), contact us at support@robsync.com with the following information:
    • Order ID
    • Email address
    • Reason
  • In case there are some defects in the product(s), and you want to exchange it, then it can be done if the following conditions are met:
    • You should mention the defect found in the product with a snapshot of the defect.
    • You should contact us through your registered email address.
    • You need to send us the product back in good working condition.
    • The product(s) received should be undamaged and containing only the defect mentioned.
  • In case you are not satisfied with our product(s), you can return the product back to us, if the following conditions are met:
    • You should return the product(s) within three days after you receive it. It will not be accepted after three days.
    • You should contact us through your registered email address.
    • The product(s) received should be undamaged and in its original condition with all the boxes/labels/bills/accessories/documentations.
    • The deposit amount would be returned once the product(s) are received in “OK” condition.
  • It will be the responsibility of the customers for the risk or loss of damage to the product(s) at their end, during the time of return.
  • After you send the details, we would verify the transaction, and once our technical team confirms the reception of the product(s) in good condition, we would initiate your refund through Bank Transfer. You would be contacted by our support team for procuring the required details.
  • If the serial number tag containing crucial details like barcode etc. is missing or found to be tampered, the product(s) will not be accepted for returns.
  • Cancellations of the order can be done only before they have been shipped. Robsync will charge 10% cancellation charges and issue the remaining refund.
  • 1 year offsite warranty on all products,No warranty on accessories like adapter, sensors etc.

These Terms of Sale and the connection among you and us will be administered as per the laws of India without reference to conflict of laws principles.

You agree that all claims, differences and disputes emerging under in connection with our according to the Terms of Sales any transactions entered into or through the website or relationship among you and Robsync shall be subject to the elite jurisdiction of the courts at Ghaziabad and you hereby agree to and accept the jurisdiction of such courts.